Refunds
Even though our packing is truly excellent and breakage rate is extremely rare -
Do check your merchandise immediately after you receive it.
All parcels are insured and therefore to be eligible for a refund the damage report must be received within 3 days of delivery and must include image of outer packaging and the broken item.
If report is received correctly, you will be eligible for full refund for both the item and shipping fee. You may also opt to receive a voucher for spending on the online store for replacement.
Shipping
Shipping costs is weight-based, so the shipping estimate is very precise and displayed at checkout. We have delivered over 15000 pots across the world, you can trust that we know what we are doing :)
I do recommend to order multiple items at one go to get the best offer.
Shipping for 1 item costs almost the same as for 2.
Order processing time 2-7 working days (that’s the time for me to prep your package and get the courier to come to our middle-of-nowhere for pick-up)
You will see the delivery options at checkout:
for small orders we recommend to select Economy standard shipping (2-6weeks worldwide- sent with EMS postal service which is basically your regular postal service ).
for larger order (& international) select Fedex Economy for 5day worldwide delivery (this costs more but the service and speed is worth it)
Please be patient, I am not responsible for shipping delays or any custom fees!
Returns
In case the variation you receive for whatever reason is not to your liking we will accept the item back.
Contact me within 7 days of delivery
Ship items back within 14 days of delivery
Custom/personalised orders and orders MADE-TO-ORDER can't be returned or exchanged!
Buyers are responsible for the return shipping cost and original shipping fee is not refunded. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In case the original packaging is damaged, make sure to replace it.
Buyers are responsible for any customs and import taxes that may apply that may happen on the return.
Buyer is responsible to keep track of the item and use the tracking info to contact their courier.
In case of failed delivery and the item gets returned to us- you will receive refund minus shipping cost and 30% handling cost. Or you may choose repeat delivery and cover second shipping costs.
RETURN INSTRUCTIONS
Laima Grigone,
“Urštēni”, “Laima Ceramics”,
Svitenes pagasts, Bauskas novads,
Latvia, LV-3917,
phone number +371 28338711
All items listed are examples not the actual items (unless specified). Contact us beforehand to laimaceramics@gmail.com if you have any preferences in terms of colouring or variations. I do my very best to show the variations possible. Sizes may vary up 2cm, capacity for mugs up to 50ml is acceptable variation range. Subtle variation in colour and shine/matte is part of the handmade magic :)
Thank you for supporting my work and we hope this exchange is smooth and pleasant for us both! Enjoy! :)
Any issues or need to check something- use the form below to contact me, I do my best to reply within 3 days time!
Thank you,
Laima